Refund & replacement policy

Returns and change-of-mind purchases

Because Return Hydration products are ingestible, we do not accept returns or exchanges for change of mind, taste preference, or products that have been opened or used. Except for the circumstances described below and any rights you have under applicable law, sales are final.

Damaged, defective, or incorrect products

Please contact us within 7 days of delivery if your order is damaged, defective, or incorrect. Include:

• Your order number
• A brief description of the problem
• Clear photos of the product and shipping packaging

Once we confirm the issue, we will send a replacement at no additional cost. If the item is unavailable, we will refund the affected item and any related shipping charge. Please keep the product and packaging until our support team confirms whether they are needed.

Order cancellations

If you need to change or cancel an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes after an order has entered fulfillment. Orders that have already shipped cannot be canceled.

Subscription orders

Canceling a subscription stops future renewals. It does not cancel an order that has already been processed or shipped. You can manage upcoming subscription orders through your account or contact us before the next renewal date.

Approved refunds

When a refund is approved, it is issued to the original payment method. Your bank or card provider may take 5–10 business days to post the credit. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.