Cancellation policy

How subscriptions renew

Your subscription renews automatically at the delivery frequency shown when you subscribe until you cancel it. Your saved payment method is charged when each renewal order is processed.

Pricing and introductory offers

Current product pricing, introductory offers, renewal pricing, delivery frequency, and shipping terms are shown on the applicable product page and at checkout. Please refer to those pages for the most up-to-date information.

Unless the product page and checkout expressly state otherwise, introductory discounts apply only to the qualifying first subscription order and do not apply to recurring renewals.

Skip, pause, or cancel

Manage your subscription through your customer account or contact us before your next renewal date. There is no fee to skip, pause, or cancel.

Requests received after a renewal has been processed apply to future orders. An order that has already entered fulfillment cannot be canceled and remains subject to our refund and replacement policy.

Changes to a subscription

If a subscription price or delivery frequency changes, we will provide notice as required before the change applies. You may cancel before the affected renewal.

Damaged or defective subscription orders

If a subscription order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will replace the affected product at no cost, or issue a refund if a replacement is unavailable.